Shipping & Returns

Thank you for shopping with us!

Shipping Policy

Your purchase will be dispatched within seven (7) days of receiving payment due to the nature of working remotely throughout the COVID19 pandemic.


Pick Up in Store
If you would like to pick up your product at our store in Downtown Sydney, NS please select the option Pick Up In Store when checking out and send us an email to arrange a pick up time. Pick up times are Tuesday and Friday afternoons from 1pm to 4pm. You can find our address on our contact us page. 


Shipping

We try our best to keep your shipping costs to a minimum. Our orders are shipped using a certified and trusted courier, like Canada Post, whom we trust to deliver your product[s] safely and securely. The price of shipping varies according to the size and weight of each product and the distance the item travels.

Once posted and in transit to you,  it is the couriers' responsibility to deliver your order safely and on time. We cannot, unfortunately, take full responsibility for your purchased goods once they have left our hands, however, we promise to assist you in resolving any issues that may arise to the best of our ability. Every order has a tracking number that we pay close attention to throughout the journey of your parcel.

International Shipping

Currently, we only ship to Canada, USA, United Kingdom, and Germany. We are very happy to calculate postage costs for you. Please email [email protected] with the item details and postal address. We can not take responsibility for Custom Fee charges if applicable, please research if these charges apply to your Country before placing your order as it is your responsibility to pay them. We suggest verifying that your country has no restrictions or import regulations on any of the materials listed (for example, bone, and wood) in your purchase before moving forward with the transaction to avoid any issues and ensure that your product can be delivered without interference.

Shipping Insurance

All orders that are $100CAD and over will be insured up to $100 CAD. Orders under 100$ CAD will not be insured in our existing shipping policy.

If you would like to purchase additional liability coverage for your order, please contact us at holley @ capebretoncraft.com or send us a message using My Account and a phone number at which we may reach you. We will be in touch as soon as possible to discuss insurance options and get your order to you!

Return policy

We hope you are very happy with the item(s) you purchased. However if you are not, you may return your purchase within fifteen (15) days, beginning with the day you receive your order. To do so, you must first notify us in writing by email to: holley @ capebretoncraft.com.

*Please do not ship the item(s) before contacting us. If you would like to cancel a transaction, please contact holley @ capebretoncraft.com to cancel your order. 

Once we have received your email, we will contact you confirming that return or exchange is eligible. We ask that you return items in the original undamaged packaging, in unused condition, and shipped to the Centre at your expense. Please include a copy of your purchase receipt with your return. 

Please note that for Health and Safety reasons, it is not possible for earrings to be returned.

We will refund the full cost of the item or issue a credit note once the item safely reaches the Centre, and the return is processed.

Items should be returned to:

Cape Breton Centre for Craft & Design
322 Charlotte St.
Sydney, NS
B1P 1C8

In case of a refund, the amount owed will be issued to the original source of payment excluding shipping costs and international customs fees, if any. These will be made within 7-10 business days of return. In Canada, Monday through Friday are considered to be business days, with the exception of holidays. 


If you have any questions regarding policies, we recommend you consult our General Terms and Conditions page or get in touch with us through email.