Shipping & Returns
Thank you for shopping with us!
Is your purchase a gift?
If your purchase is a gift, let us know! I will be sure to write To and From for the receiver. If you have a special message to pass along, I'll add that too! Email [email protected] to pass along the information.
Your purchase will be dispatched within three (3) days of receiving payment.
Pick Up in Store
If you would like to pick-up your product at our store in Downtown Sydney, NS please select the option Pick Up In Store when checking out and send us an email to arrange a pick-up time. Pick up times are Monday 10AM - 4PM, Tuesday to Friday 10AM - 6PM or Saturday 10AM - 4PM. We are located at 322 Charlotte Street, Sydney, NS.
We try our best to keep your shipping costs to a minimum. Our orders are shipped using a certified and trusted courier whom we trust to deliver your product[s] safely and securely. The price of shipping varies according to the size and weight of each product and the distance the item travels.
Once posted and in transit to you, it is the couriers' responsibility to deliver your order safely and on time. We cannot, unfortunately, take full responsibility for your purchased goods once they have left our hands, however, we promise to assist you in resolving any issues that may arise to the best of our ability. Every order has a tracking number that we pay close attention to throughout the journey of your parcel.
Currently, we only ship to Canada, USA, United Kingdom, and Germany. We are very happy to calculate postage costs for you. Please email [email protected] with the item details and postal address. We cannot take responsibility for Custom Fee charges if applicable, please research if these charges apply to your country before placing your order, as it is your responsibility to pay them. We suggest verifying that your country has no restrictions or import regulations on any of the materials listed (for example, bone, and wood) in your purchase before moving forward with the transaction, to avoid any issues and ensure that your product can be delivered without interference.
All orders that are $100 CAD and over will be insured up to $100 CAD. Orders under $100 CAD will not be insured in our existing shipping policy.
If you would like to purchase additional liability coverage for your order, please contact us at [email protected] or send us a message using My Account and a phone number at which we may reach you. We will be in touch as soon as possible to discuss insurance options and get your order to you!
We hope you are very happy with the item(s) you purchased. However, if you are not, you may return your purchase within fifteen (15) days, beginning with the day you receive your order. To do so, you must first notify us in writing by email to: [email protected].
*Please do not ship the item(s) before contacting us. If you would like to cancel a transaction, please contact [email protected] to cancel your order.
Once we have received your email, we will contact you confirming that return or exchange is eligible. We ask that you return items in the original undamaged packaging, in unused condition, and shipped to the Centre at your expense. Please include a copy of your purchase receipt with your return.
Please note that for Health and Safety reasons, it is not possible for earrings to be returned.
We will refund the full cost of the item or issue a credit note once the item safely reaches the Centre, and the return is processed.
Items should be returned to:
Cape Breton Centre for Craft & Design
322 Charlotte Street
In case of a refund, the amount owed will be issued to the original source of payment excluding shipping costs and international customs fees, if any. These will be made within 7-10 business days of return. In Canada, Monday - Friday are considered to be business days, with the exception of holidays.
If you have any questions regarding policies, we recommend you consult our General Terms and Conditions page, or get in touch with us through email.